SMS (Text Messaging) Policy – House and Hound Dog Walkers
Effective Date: June 8, 2025
House and Hound Dog Walkers (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining transparency in all forms of communication. This SMS Policy outlines how we use text messaging (SMS) to communicate with our clients.
1. How We Use SMS
We may use SMS messages to communicate with you about:
- Appointment confirmations and reminders
- Service updates (e.g., dog walking times, delays, sitter arrival notifications)
- Special offers, promotions, and company announcements
- Customer service and support follow-ups
- Emergency notifications regarding your pet
2. Consent to Receive Messages
By providing your mobile number to House and Hound Dog Walkers, you agree to receive text messages from us for the purposes outlined above. Consent is not a condition of purchase.
You may opt in through:
- Our website or booking form
- In-person or over the phone with one of our representatives
- Direct communication through email or chat
3. Message Frequency
We will only send messages as necessary to provide timely service and relevant updates. Typical frequency includes:
- 1–3 messages per appointment
- Occasional promotional or service-related updates
4. Opting Out
You can opt out of receiving SMS messages at any time by replying:
- STOP – to cancel all SMS communication
-
HELP – to receive contact information or support options
After opting out, you may still receive emails or phone calls if required for service purposes unless you opt out of those channels separately.
5. Carrier Disclaimer
Message and data rates may apply depending on your mobile carrier and plan. House and Hound Dog Walkers is not responsible for any charges incurred from SMS communication.
Delivery of messages is subject to the effective transmission by your mobile carrier and may be delayed or disrupted due to network conditions.
6. Data Privacy
Your phone number and message data (such as message content and time stamps) will be kept secure and used solely for the purpose of communication related to our services. We do not sell or share your phone number with third parties for marketing purposes.
For more information, please see our [Privacy Policy].
7. Contact Us
If you have any questions regarding our SMS policy, please contact us at:
House and Hound Dog Walkers
info@houseandhounddogwalkers.com
(954) 695-1404
